Return & Refund Policy

At MellowPawss, we are committed to providing high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase, which is why we offer a 30-day return guarantee.

If you are not satisfied with your purchase for any reason, please contact us at support@mellowpawss.store.

Order Cancellation

Any changes or cancellations to your order must be requested within 24 hours of placing the order.

After 24 hours, your order may have already entered the processing stage, and we may be unable to accommodate cancellation requests.

If your order is successfully cancelled within the 24-hour period, your refund will be processed within 10 business days.

Returns & Refunds

We offer a 30-day return policy for unused products returned in their original packaging.

To qualify for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• The return must be requested within 30 days of delivery.
• The return must be approved by our team before the product is shipped back.

We do not provide refunds for products that have been used, worn, damaged through normal use, or damaged through misuse.

If an item is returned without prior approval, without a valid reason, or after the 30-day return period, we reserve the right to charge a restocking fee of up to 25% of the purchase price.

How to Request a Return

To request a return, email support@mellowpawss.store within 30 days of receiving your order.

Please include:

• Your order number
• Your full name
• The reason for the return

Once your return is approved, we will provide you with the necessary return instructions.

Please include your order number and shipping name inside the return package so we can identify and process your return efficiently.

Customers are responsible for return shipping costs unless the product arrived damaged. Original shipping costs are non-refundable.

Refund Processing

Once we receive your returned item, our team may take up to 10 business days to inspect it.

After we confirm that the returned item meets our return requirements, please allow up to 40 business days for the refund to be processed.

If your refund has been confirmed as processed but you have not received it, please contact your bank or financial institution for further assistance.

Customers are responsible for any fees related to foreign-currency transactions or exchange-rate differences.

Damaged Items

We carefully package our products to help prevent damage during shipping.

For the purposes of this policy, an item is considered damaged if it arrives physically broken or has a product defect.

Cosmetic damage to the shipping packaging, such as a dented box, does not qualify as product damage if the product itself remains in good condition.

If your product arrives damaged, please contact us within 48 hours of delivery at support@mellowpawss.store.

Please include clear photographs showing the damage.

Our team will review your claim and determine whether you qualify for a replacement at no additional cost.

We do not accept returns or provide refunds or replacements for products damaged through normal use, ordinary wear and tear, or misuse.

Shipping & Delivery

We work to have orders delivered as promptly as possible. However, we cannot be held responsible for shipping or delivery delays that are outside our control.

This may include delays caused by:

• Shipping carriers
• Customs
• Other circumstances that occur during transportation

If you experience a delivery issue, we recommend contacting the shipping carrier directly for assistance.

MellowPawss is not responsible for lost, stolen, or delayed packages.

Fraud Prevention

To help protect our customers and our business from fraudulent transactions, we may verify billing and shipping information to ensure it matches the information provided to our payment processor.

We also monitor transactions for suspicious activity and may request additional information from customers to verify an order.

If we reasonably suspect fraudulent activity, we reserve the right to cancel the transaction and notify the customer.